FAQ 1
The lead time for each order varies depending on the material and volume of the product. If you want, contact us before your online order by phone or email for better advice.
Of course. As soon as you have completed the purchase process, we will send you the invoice electronically to the email address you provided.
If you receive a product that is different from the one you ordered or that does not work properly, you must notify us as soon as possible so that we can check it and get your order back to you correctly as soon as possible.
If you have already placed the order and it is in the production or preparation process, no changes or cancellations can be made. If the product has not yet entered the production phase, you can contact us to consult us and examine your case.
FAQ 2
Naturally. You can always contact Balaustres for advice. We are happy to help you define your needs and determine the most appropriate cost for them.
Usually this is not necessary as these materials do not require maintenance. However, we can offer you a number of tips to extend its durability and its original state.
Naturally. As soon as you have received the order, we at Baluster will explain the correct application to you depending on the order you have placed.